Terms of Use

DentLink is a community service app that connects dental students with real patients who need dental treatment, making it easier to complete clinical requirements in an organised, safe way and under academic supervision. Our main focus is the dental student and everything that makes their work easier. We aim to reduce the effort students spend searching for suitable cases and to provide a professional experience that benefits both students and patients.

The app is a digital system that connects dental students with real patients who need treatment, through a single platform that makes searching for clinical cases, communicating and coordinating about them organised and efficient.

The system places great importance on privacy and data confidentiality. Patient information is kept fully confidential, and a patient's personal details are disclosed only to the student whose request to take on and treat the case has been accepted. This balances educational opportunities for students with the protection of patients' privacy.

Students can browse the clinical cases available in the app and view the medical details that may be shown without buying a plan first. To book a case, the student must buy one of the available plans, which include a set of benefits and credits for booking requests.

Once payment is complete, the student can send a booking request for a suitable case, stating the times when they are free to treat the patient.

The support team then contacts the patient and offers the times the student chose. If the patient accepts at least one of the proposed times, the request is approved and the patient's details and contact information are shown only to the student who made the request.

Students must check their times before sending a request, because a booking request cannot be withdrawn once sent. If the patient refuses all of the proposed times, the student is compensated for the case and the credit used is returned; otherwise there is no compensation.

Dental students looking for real clinical cases that allow them to complete the requirements of their academic courses and practical training. Many of them struggle to find suitable patients in time, which makes this app an effective way to simplify the search and organisation.

Individuals under 18 may not use the app. The system is limited to adult users who can legally provide their data and take responsibility for handling clinical cases. By registering, the user confirms that they are 18 or older.

If an account is found to belong to an underage user, the system administration may take the necessary measures, including suspending or deleting the account, to protect users and to comply with the applicable legal and ethical standards.

Users have a set of rights and responsibilities when using the app, which keep the system running properly and preserve the reliability of the data and the quality of the service.

The user's responsibilities:

• The user is fully responsible for all information they enter into the system.
• The user must ensure that the data they provide when registering or updating their profile is correct and accurate.
• The user must use the app lawfully and must not misuse the services provided.

The user's rights:

• The user may request to book clinical cases after topping up case credits through one of the payment methods available in the system.
• The user may follow the status of their requests (pending, accepted, declined) in the app.
• The user may contact the patient after a booking request is accepted, through the means the system provides.

The owner of the app retains legal rights that ensure the system is managed and developed appropriately, including:

• The full right to modify, update or suspend any part of the app or its services at any time, in line with development or maintenance needs or adopted policies.
• All intellectual property rights in the app, including its code, designs, databases, logos and trademarks.
• No user may copy, reuse or distribute any part of the app content without prior permission from the owner.

The app is provided as a technical intermediary that makes it easier to connect dental students and patients. Its role is limited to coordination and communication between the parties; it is not a provider of medical services or a party to the treatment relationship.

The disclaimers include the following:

• The owner bears no responsibility whatsoever if a patient does not respond to calls or messages from the student, for any reason.
• The owner bears no responsibility if a patient does not attend the agreed appointment, is absent, or cancels it for any reason, and the app owes no obligation or compensation as a result.
• The treating student bears full professional, ethical and legal responsibility for the quality and results of the care or treatment provided to the patient, which must be provided only inside dental faculties or accredited educational institutions, under the supervision of the university and supervising dentists in accordance with the applicable regulations.
• The app is not a treatment or medical provider. It does not take part in treatment decisions, supervise medical procedures or assess their quality, and it bears no responsibility for treatment results, complications or harm that may arise.
• The accuracy of the information entered in the app is the responsibility of the user who provided it, and the owner bears no responsibility for errors or incorrect information provided by users.
• Compliance with the applicable medical and ethical laws and regulations is the responsibility of the users, whether students or patients.
• The owner is not a direct party to the treatment relationship between the student and the patient and bears no legal obligations arising from it.
• The owner bears no responsibility for any damage or loss resulting from misuse of the app or from relying on information in it without verifying it.

• If a disagreement or dispute arises between a patient and the treating student regarding treatment, appointments or any other matter arising from the use of the app, both parties undertake to seek an amicable settlement in good faith before taking any other action.
• If an amicable solution cannot be reached within a reasonable time, the dispute is referred to the competent academic or administrative body of the faculty or university concerned, which will consider it and act as it sees fit under its own regulations and procedures.
• The owner is not a party to any dispute between users and bears no legal, financial or compensatory responsibility arising from such disputes or any related claims.
• All users acknowledge that the role of the app is limited to facilitating communication and coordination between the parties and does not extend to settling disputes, issuing decisions or bearing any obligations arising from them.

If a user breaches the terms and policies of use, the owner reserves the right to take appropriate measures, including:

• temporarily suspending the account while the breach is reviewed;
• permanently suspending or deleting the account if the breach is repeated or serious;
• taking the necessary legal action under the applicable laws if the breach harmed the system or other users.

The app collects some of the user's personal data to improve the experience and provide personalised services.

The data collected includes:

• name
• phone number
• email address
• date of birth and gender
• university (where the student is enrolled)
• academic year

Why the data is collected:

• to improve the user experience
• to personalise content and services
• to manage accounts and verify identity

Retention: personal data is kept for as long as the user uses the app, and is securely deleted or destroyed when the account is deleted or the service is no longer used.

The app may need access to some device resources to provide its services in full, including:

• Camera: to take photos and attach them to complaints or requests in the app.
• Storage: to save and retrieve files.
• Internet connection: to show and load data.
• Notifications: to send important alerts to the user.

These resources are used only within the app's functions and with the user's consent.

The app protects users' privacy, and personal data is not shared with any third party except:

• with the user's explicit consent
• to comply with applicable laws and regulations

Users may ask to delete their account at any time through the options in the app or by contacting support, subject to any outstanding obligations or transactions that have not been completed.

• The owner reserves the right to change these terms of use and privacy policy at any time.
• Users will be notified of any important changes.
• Users must explicitly accept the changes to continue using the app.

• User credits are topped up through the payment methods available.
• All payments are final. Amounts are refunded only in specific cases decided by the app management.
• If a technical error occurs during payment, the user can contact support to have the problem reviewed.

Users must not use the app to:

• enter incorrect or misleading data
• misuse patient data
• pursue unlawful purposes
• attempt to breach the system or gain unauthorised access

The app management may terminate or suspend a user's account at any time in case of:

• a breach of the terms of use
• misuse of the system

The app provides technical support to help users solve technical problems or answer questions about using the system, through the contact channels listed.

You can contact support by:

• Email: dentlink.support@gmail.com
• Phone: ⁦+963 953 300 302⁩

and we will help you as soon as possible.