Frequently asked questions

DentLink is a community service platform that connects dental students with real patients who need dental treatment, making it easier to complete clinical requirements in an organised, safe way and under academic supervision. Dental students come first for us: we work to take the hassle out of finding suitable cases and to offer a professional experience that benefits students and patients alike.

Dental students who are 18 or older.

Yes, browsing cases is free. Booking clinical cases requires case credits, which you get by buying a plan.

Browse the available cases, then send a booking request for the one that suits you, with the times when you are free, once you have credits.

Your request goes through these steps:

• Our support team reviews your request and offers the times you proposed to the patient.
• If the patient accepts one of the times, your request is accepted and you see the patient's details and phone number so you can contact them directly.
• If none of the times suit the patient, the request is declined, your credit is returned, and you can apply for other cases.

No. The patient's personal details (such as name, age, gender and phone number) are not shown before the request is accepted. Until then you only see case information such as the specialty, medical history and photos, to protect the patient's privacy. Personal details and contact information become available only after acceptance.

No, a booking request cannot be withdrawn once it is sent. Choose the case carefully and make sure the times and details suit you before sending.

Yes. All data is protected with encryption, and a patient's details are shown only to the student whose request was accepted.

Choose a plan on the plans page and message us on WhatsApp or through support to pay. The credits are added to your account as soon as payment is confirmed.

All payments are final. Refunds are made only in special cases decided by the management.

Your data is not shared with any third party except with your consent or where the law requires it.

We use advanced security measures such as encryption. Use a strong password and never share it with anyone.

You can delete your account at any time from the "My account" page in the app or on the website, or by contacting support.

Accounts with incorrect information may be suspended or deleted.

Contact support from inside the app, by email at dentlink.support@gmail.com or by phone at ⁦+963 953 300 302⁩, and we will help you as soon as possible.