Last Updated: April 1, 2026
Welcome to the DentLink FAQ section. This section is designed to answer the most common questions users may have and to explain how the platform works, how to use it, and the policies related to its services. We recommend reading this section carefully before contacting support, as you may find a quick and direct answer to your question.
DentLink is a community-based service platform that connects dental students with real patients who need dental treatments. It helps students complete their clinical requirements in an organized and safe way under academic supervision. The platform focuses on supporting dental students by simplifying the process of finding suitable cases and providing a professional experience that benefits both the student and the patient.
The platform is intended for dental students, and users must be at least 18 years old.
Yes, browsing the platform is free. However, some services such as booking clinical cases require an in-app balance.
You can browse available cases within the platform and submit a booking request for a suitable case after topping up your balance.
No. Patient personal data is not accessible before the booking request is approved. Only case details are shown (such as case type, medical history, and jaw images). Personal contact details are revealed only after approval to ensure privacy protection.
No, booking requests cannot be canceled after submission. Therefore, it is recommended to choose carefully before submitting.
Yes, all data is protected using encryption technologies and is only visible to the approved user.
Balance can be topped up using the payment methods available within the application.
All payments are final and non-refundable, except in special cases determined by the administration.
No data is shared with third parties without your consent or unless required by law.
Advanced security techniques such as encryption are used. It is recommended to use a strong password to keep your account secure.
You can request account deletion at any time through account settings or by contacting support.
Your account may be suspended or deleted if incorrect information is provided.
You can contact support via:
We will assist you as soon as possible.